Ryanahornby Men Shoes – Returns & Exchanges
At Ryanahornby Men Shoes, customer satisfaction is our top priority. If for any reason you are not fully satisfied with your purchase, this Returns Policy outlines your rights and responsibilities regarding product returns, refunds, and exchanges. By purchasing from ryanahornby.com, you agree to the following terms.
Eligibility for Returns
You may return products within 30 days of receipt for a refund or exchange. To qualify, items must be:
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Unworn, unused, and in original condition
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Returned in original packaging, including shoeboxes, tags, and accessories
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Accompanied by proof of purchase or receipt
Products showing signs of wear, damage caused by improper use, or returns without packaging may not be accepted.
Return Process
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Contact our support team at [email protected] with your order number and reason for return.
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We will provide you with a return authorization and shipping instructions.
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Ship the product back to us securely. Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item.
Refunds
Refunds will be issued to your original payment method once the returned items are received and inspected. Please allow 5–10 business days for processing, depending on your bank or credit provider. Shipping fees are non-refundable unless the return is due to our error.
Exchanges
We offer exchanges for different sizes or styles of equal or lesser value. If the requested exchange item is unavailable, we will process a refund instead. Customers are responsible for exchange shipping costs, except when caused by defects or wrong items shipped.
Non-Returnable Items
Certain items cannot be returned for hygiene or safety reasons. These include:
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Final sale items
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Gift cards
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Customized or personalized shoes
Damaged or Incorrect Products
If you receive defective or incorrect products, please contact us within 7 days of delivery with photos and details. We will cover return shipping costs and send a replacement or process a full refund.
Late or Missing Refunds
If you haven’t received your refund after 10 business days, please check with your bank or card provider first. If issues persist, contact us at [email protected] and we will assist.
International Returns
For international customers, return shipping costs, customs duties, and taxes are non-refundable. Please ensure all documents are correctly completed to avoid delays.
Final Statement
Our Returns Policy is designed to ensure fairness and peace of mind. Ryanahornby Men Shoes stands behind the quality of our products and values our customers’ trust. For any return-related inquiries, our support team is here to help.